Booking Conditions
1. This Contract is between the Customer and the Supplier ("Padded Shorts"). Where the Contract is made as a consumer transaction the statutory rights of the Customer are not affected by these conditions.2. All information prepared by the Supplier is given in good faith but the Supplier makes no guarantee as to such information, or any part of it, as provided by third parties and which, despite original verification, has become incorrect or incomplete.
3. Bookings made by email must be confirmed in writing within five days, enclosing the deposit/full payment. A completed booking form must accompany all bookings.
4. Payment - a 20% non-refundable deposit is required at time of booking and the full balance must be paid at least 2 weeks prior to the course date. If the course date is less than 2 weeks from the booking date then the full amount becomes automatically due.
5. All payments made by customers are placed in a client's trust account until completion of the course.
6. Cancellations may be made by telephone or email but must be confirmed either by telephone or email.
7. If a booking is cancelled in writing less than 2 weeks before the course date, the deposit is forfeited and the balance becomes payable if not already paid.
8. There is no refund for arriving late or leaving the course early.
9. Insurance covering personal accident, cancellation, public liability and loss of personal possessions is strongly recommended, see CTC and LCC for further details.
10. The Supplier reserves the right to make a £20 administration charge for any course or date alteration after the booking has been confirmed. No changes can be made within a week of the course date.
11. Customer safety and responsibilities:- Any person coming on a cycling course must be basically healthy. If you are unsure please take professional advice prior to booking.
12. In the event of a complaint relating to the course, it must be brought immediately to the Supplier's notice. Complaints relating otherwise than to the course must be notified to the Supplier immediately but may be notified not later than fourteen days after the end of the course. Failure to notify complaints to the Supplier immediately may result in the complaint and any related claim for compensation being rejected or reduced on the basis that the Supplier has been denied an opportunity to investigate and if relevant rectify the complaint. Any complaint received after the relevant time limit as stipulated above will not be valid.
13. Whilst every effort is made to provide the course as advertised, no liability will fall upon the Supplier should restrictions be applied to the course in the event of flooding, drought, fire, accident, power cuts, extreme weather conditions or other occurrences outside the Supplier's control. The Supplier may, upon application by the Customer, consider a refund of a part or the whole of the course charge paid by the Customer for the course concerned. Such refund is purely dependent upon the circumstances and extent of the restrictions concerned.
14. It is confirmed that the content of the website is made in good faith. It is however specifically brought to the Customer's attention that all representations made by the Supplier, its employees and agents are personal opinions only and the Supplier will not accept any liability therefore. The Customers must therefore only rely on the wording of the website when deciding upon the course shown.
s 15. Please ensure that your bicycle is in good repair, before the start of the course. We accept no responsibility for loss or damage to your own bike or equipment during the course.
